IMPORTANT: Covid-19 updates for Horizen Store customers
This is a difficult time for everyone and we’re working hard to adapt to this new reality.
We’re disabling shipping to the following countries because they no longer accept incoming mail:
Angola, Benin, Bosnia and Herzegovina, Cameroon, Cook Islands, Costa Rica, Gambia, Guatemala, Kyrgyzstan, Laos, Lebanon, Malawi, Moldova, Mozambique, Papua New Guinea, Paraguay, Republic of the Congo, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uganda, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Saudi Arabia, South Africa, Sri Lanka, Suriname, Tunisia, Zimbabwe.
Colombia is now accepting mail again, and we’ll let you know when service resumes to other countries.
Fulfillment Estimate
| US (INCL. BACKUP) | MX | EU (INCL. BACKUP) | |
|---|---|---|---|
| DTG (Garments) |
22-27 business days
|
–
|
7-10 business days
|
| Limitless collection |
25-30 business days
|
25-30 business days
|
25-30 business days
|
| Neck gaiters |
5-8 business days
|
5-8 business days
|
4-8 business days
|
| Embroidery |
16-20 business days
|
–
|
9-12 business days
|
| Laptop sleeves |
–
|
–
|
2-4 business days
|
| Socks |
7-10 business days
|
–
|
2-4 business days
|
| Phone cases |
2-4 business days
|
–
|
2-4 business days
|
| Face masks |
3-5 business days
|
–
|
1-3 business days
|
| Posters |
7-10 business days
|
–
|
1-2 business days
|
| Framed posters |
2-4 business days
|
–
|
1-3 business days
|
| Canvas |
4-6 business days
|
–
|
1-2 business days
|
| Stickers |
11-15 business days
|
–
|
1-2 business days
|
| Mugs |
10-13 business days
|
–
|
1-3 business days
|
| CoolWallets |
1-2 business days
|
–
|
1 business day
|
Be prepared for delays
Our fulfillment times will be longer than usual for some product categories. The entire industry is grappling with challenges and we’re seeing delays in our supply chain, including distributors and shipping carriers.
We’re closely communicating with our fulfillment center to make sure they can supply us with adequate stock levels from their distributed network of wholesalers. Consumers are generally more patient during this time, as even Amazon has expressed that it’s experiencing delays of up to 1 month.
Our fulfillment estimates are shown in business days. Estimates are current as of June 1, 2020.
F.A.Q.
Our Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received.
For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date.
Please contact us about any issues by emailing us at store@horizen.global, or send us a message HERE
Please describe the problem in as much detail as you can. If possible, please send us any relative images that can illustrate the problem as well.
Once claim submitted, we will get in touch with you as soon as possible.
Claims deemed an error on our part are covered at our expense.
Reasons for Returns
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Size Exchanges – Size exchanges are to be offered at customer’s expense. Customers will need to request for a return and make a new order for an updated size. We strongly recommend that you refer to the product measurements provided for each product.
Please do not return an item without contacting us first. A refund will not be issued for any unapproved returns.
Shipping
It takes about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (mugs etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. It can get a bit confusing, that’s why we’ve made the following tables to help you out.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
Shipping speeds
| TO | BASIC | EXPEDITED |
|---|---|---|
| USA | 3-5 business days via USPS 3-8 business days via FedEx SmartPost |
1-3 business days via FedEx |
| Canada | 5-10 business days without tracking | 1-5 business days via FedEx |
| Australia | 10-20 business days without tracking | 1-5 business days via FedEx |
| International from USA | 10-20 business days without tracking | 1-5 business days via FedEx |
| International from Europe | 5-10 business days to Europe 10-20 business days worldwide |
1-5 business days via FedEx |
Shipping methods
—
USA
—
| BY | DELIVERY TIMES | TRACKING | NOTES |
|---|---|---|---|
| USPS First-Class Mail | 3-5 business days | Yes | This is ideal for lightweight packages and it’s the most affordable USPS service that we offer. Maximum weight is 13 oz – this amounts to 1 shirt or 1-2 posters. |
| USPS Priority Mail | 1-3 business days | Yes | Shipping times for Priority Mail are typically quicker than First-Class. |
| FedEx Smart Post | 2-7 business days | Yes | FedEx Smart Post is also ideal for lightweight packages, but has longer delivery times than USPS First-Class. Please note: final delivery for Smart Post is sent through USPS. |
| USPS ParcelSelect | 2-8 business days | Yes | – |
| FedEx Ground | 1-5 business days | Yes | Ideal for sending heavy shipments (up to 150 lbs) to business addresses across the U.S. |
| FedEx 2 Day | 2 business days | Yes | All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible. |
| FedEx Standard Overnight | Next business day – afternoon | Yes | |
| DHL Expedited | 3-6 business days | Yes | Similar to FedEx Smart Post, final delivery is completed by USPS. |
| DHL Expedited Max | 2-4 business days | Yes |
International from USA
—-
| BY | DELIVERY TIMES | TRACKING | NOTES |
|---|---|---|---|
| International Economy Without Tracking | 5-20 business days worldwide; 5-12 to Canada | No | This service is comparable to USPS First-Class Package Int’l. USPS First-Class Int’l prices are typically more expensive, but they offer tracking to Canada while International Economy does not. |
| International Economy With Tracking | 7-16 business days worldwide; 4-8 days to Canada | Yes | Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has been delivered. |
| USPS First-Class Package Int’l | 10-20 business days | Yes | Exact delivery time may be longer or shorter depending on the destination. Please note: tracking is only available to Canadian destinations. |
| USPS Priority Mail Int’l | 6-10 business days | Yes | – |
| FedEx Ground | 2-7 business days to Canada only | Yes | Ideal for heavy international ground deliveries to Canada. |
| FedEx International Economy | 2-5 business days; 2-3 days to Mexico and Canada | Yes | All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible. |
| FedEx International Priority | 1-3 business days; next-day in Canada and Mexico | Yes |
International from Europe
—
| BY | DELIVERY TIMES | TRACKING | NOTES |
|---|---|---|---|
| International Economy Without Tracking | 5-10 business days to Europe; 10-20 days worldwide; 1-3 days to Latvia | No | Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has been delivered. |
| International Express Mail With Tracking | 3-8 business days to Europe; 1-2 days to Latvia | Yes | Recipient’s phone number required for delivery. |
| FedEx International Economy | 4-6 business days | Yes | – |
| FedEx International Priority | 1-3 business days | Yes | All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible. |
| DHL Express | 1-2 business days | Yes | – |
