IMPORTANT: Covid-19 updates for Horizen Store customers
This is a difficult time for everyone and we’re working hard to adapt to this new reality.
We’re disabling shipping to the following countries because they no longer accept incoming mail:
Angola, Benin, Bosnia and Herzegovina, Cameroon, Cook Islands, Costa Rica, Gambia, Guatemala, Kyrgyzstan, Laos, Lebanon, Malawi, Moldova, Mozambique, Papua New Guinea, Paraguay, Republic of the Congo, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uganda, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Saudi Arabia, South Africa, Sri Lanka, Suriname, Tunisia, Zimbabwe.
Colombia is now accepting mail again, and we’ll let you know when service resumes to other countries.
Fulfillment Estimate
| US (INCL. BACKUP) | MX | EU (INCL. BACKUP) | |
|---|---|---|---|
| DTG (Garments) |
22-27 business days
|
–
|
7-10 business days
|
| Limitless collection |
25-30 business days
|
25-30 business days
|
25-30 business days
|
| Neck gaiters |
5-8 business days
|
5-8 business days
|
4-8 business days
|
| Embroidery |
16-20 business days
|
–
|
9-12 business days
|
| Laptop sleeves |
–
|
–
|
2-4 business days
|
| Socks |
7-10 business days
|
–
|
2-4 business days
|
| Phone cases |
2-4 business days
|
–
|
2-4 business days
|
| Face masks |
3-5 business days
|
–
|
1-3 business days
|
| Posters |
7-10 business days
|
–
|
1-2 business days
|
| Framed posters |
2-4 business days
|
–
|
1-3 business days
|
| Canvas |
4-6 business days
|
–
|
1-2 business days
|
| Stickers |
11-15 business days
|
–
|
1-2 business days
|
| Mugs |
10-13 business days
|
–
|
1-3 business days
|
| CoolWallets |
1-2 business days
|
–
|
1 business day
|
Be prepared for delays
Our fulfillment times will be longer than usual for some product categories. The entire industry is grappling with challenges and we’re seeing delays in our supply chain, including distributors and shipping carriers.
We’re closely communicating with our fulfillment center to make sure they can supply us with adequate stock levels from their distributed network of wholesalers. Consumers are generally more patient during this time, as even Amazon has expressed that it’s experiencing delays of up to 1 month.
Our fulfillment estimates are shown in business days. Estimates are current as of June 1, 2020.
